Refund & Cancellation Policy

In short

• You can cancel at any time — no notice period, no cancellation fee.
• Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for.
• Videos you downloaded without a watermark stay licensed to you after cancellation.
• Monthly tokens do not roll over: unused tokens expire at the end of each billing cycle.
• Consumers in the UK and EU have a 14-day right to change their mind — with the digital-content exception explained below.

Cancelling a subscription

Cancel from your billing page in splento.ai at any time. Cancellation takes effect at the end of the current billing period: you keep full access until that date, and we do not charge you again. We do not pro-rate or refund the remaining days of a period that has already started, except where this policy or the law says otherwise.

If you change to a higher plan mid-period, the new plan is charged at its full price and a new billing cycle starts from that moment — there is no monetary credit for the unused part of the previous plan. This is shown to you on the confirmation screen before you pay.

Your 14-day right to change your mind

splento.ai is built for businesses. If you are nevertheless buying as a consumer (UK Consumer Contracts Regulations 2013 / EU Consumer Rights Directive), you have 14 days from the start of your subscription to change your mind and receive a refund of that payment.

The digital-content exception. Our service delivers digital content immediately. When you download a video without a watermark, you ask us to start performing straight away and you acknowledge that you lose the 14-day right to change your mind and get a refund for that supply. In practice:

• Nothing downloaded without a watermark? Full refund of the current period within 14 days, no questions asked.
• Already downloaded? The right of withdrawal no longer covers the content you have taken. We may still refund the unused remainder at our discretion — ask us.

Watermarked previews on the free tier do not count as taking delivery: they are the preview, not the product.

When we refund beyond that

We refund, without needing the 14-day window, when:

• you were charged twice for the same period, or charged after cancelling;
• the service was unavailable for a substantial part of your paid period through our fault;
• a payment was made without your authorisation.

We generally do not refund because a plan went unused, because a video did not suit your menu, or for periods that ended more than 14 days ago — the library is browsable free and with watermarked previews before you subscribe, precisely so you can judge the fit first.

Tokens

Paid plans include a monthly allowance of tokens. Tokens are a service allowance, not money and not a stored-value instrument: they are granted at the start of each billing cycle, they expire unused at its end, they do not carry over, and they cannot be exchanged, transferred or cashed out. Cancelling a plan ends future grants; it does not create a refund for tokens already granted.

How to ask for a refund

Email [email protected] from the address on the account, with the date of the charge. We answer within 5 working days. Approved refunds go back to the original payment method through our payment processor, normally within 5–10 working days depending on your bank.

Chargebacks

If something looks wrong on your statement, contact us before raising a chargeback — it is faster, and a disputed charge suspends the account while the bank investigates.

Changes to this policy

We may update this policy. Changes apply to periods purchased after the update; the version in force when you paid governs that payment.